Someone tried to hack my account over * hours ago, I changed the password and the accou...
GetHuman-alexgior's customer service issue with Facebook from February 2019
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-alexgior will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-alexgior can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-alexgior's own words
Someone tried to hack my account over * hours ago, I changed the password and the account is still disable. I have to option: receive an SMS with the code (I'm receiving the SMS for some reasons and I contacted also my mobile operator and the number is correct), get identify by the operational system and for some reason is not working even if I'm using the same laptop. I already sent my passport to Facebook and they are sending me an email with a link where I can reset my account, the link was expired and now is not valid and is written that I already tried too much times and doesn't work.
GetHuman-alexgior did not yet indicate what Facebook should do to make this right.
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