My boyfriends Facebook has been hacked, with an IP address in Iraq! They have changed t...

GetHuman-perzaifr's customer service issue with Facebook from February 2019

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-perzaifr's own words
My boyfriends Facebook has been hacked, with an IP address in Iraq! They have changed the password, phone number, profile picture, deleted all his friends. The only problem is that he was using a very old email address that is no longer able to access (we are trying to access it now). We have tried to delete his Facebook but can’t as we don’t have the new password the hacker has changed! We managed to get the IP address and mobile number of the hacker! Please help
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Customer service issue
Reported by GetHuman-perzaifr
Feb 16th, 2019 - 8 mons ago
I have an issue with Facebook too
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GetHuman-perzaifr started working on this issue
Feb 16th 7:34pm