My boyfriends Facebook has been hacked, with an IP address in Iraq! They have changed t...
GetHuman-perzaifr's customer service issue with Facebook from February 2019
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-perzaifr will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-perzaifr can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman-perzaifr may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-perzaifr's own words
My boyfriends Facebook has been hacked, with an IP address in Iraq! They have changed the password, phone number, profile picture, deleted all his friends. The only problem is that he was using a very old email address that is no longer able to access (we are trying to access it now). We have tried to delete his Facebook but can’t as we don’t have the new password the hacker has changed! We managed to get the IP address and mobile number of the hacker! Please help
GetHuman-perzaifr did not yet indicate what Facebook should do to make this right.
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