My account was hacked back in December -- whoever did it posted something that tagged a...
GetHuman-dinosuar's customer service issue with Facebook from February 2019
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dinosuar will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dinosuar can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman-dinosuar may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-dinosuar's own words
My account was hacked back in December -- whoever did it posted something that tagged all my contacts in and then sent them a picture of whatever the last picture sent to me was, which was the cover of a comic book -- and ever since then I can't get back into my account. It tells me that the browser I use is unknown, which is weird because my phone is not unknown to my Facebook account and before I was hacked it was fine to use Chrome to log in instead of the app. So, it would tell me it sent a code to enter to verify, and the countless times I've tried that, I have never gotten a code. Not sent to my phone or email at least. Then when I'd ask for help it would tell me to download the app for that code generator, and still no code. The options after that were getting sketchy and I didn't want that information to get hacked either. So I tried calling the Facebook Help Center several times and no one seemed to respond. At this point, I just want my Facebook account permanently deleted, I don't want pictures or memories back, I just want it deleted. If that's possible for you guys to do, that would be greatly appreciated.
GetHuman-dinosuar did not yet indicate what Facebook should do to make this right.
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