Hello*My facebook profile name is zahear aslam and I also have a Facebook business pag...

GetHuman-aandsin's customer service issue with Facebook from February 2019

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The issue in GetHuman-aandsin's own words
Hello*My facebook profile name is zahear aslam and I also have a Facebook business page @oneinteriors. *I sold a dining table set to a customer called Rachel yesterday ******** through marketplace. Once I had completed the assembly of the set and was removing some of the empty boxes into my van Rachel noticed a scratch on the top of the dining table and wanted her money back. I told her that we can replace the top for you or discount the price but she wanted her money back and phoned the police. Rachel then gave me the phone to speak with the emergency call service operator who advised me to return her money and dismantle the dining table set and take it away, which I did. That evening I received a bad review on my business page @oneinteriors from Rachel which I expected, although she said alot of things that were not true. I do not have a issues with Rachel review because it's her side of the story and I replied to her review giving my side of the story. What I have a issues with is some of her friends who I have never met, spoke to or sold anything to have also left me bad reviews. I would just like to clarify with Facebook if people I have never done business with can leave a bad review and if that is acceptable is it also acceptable for people who I have never done business with to leave me good reviews. *Thank you
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Facebook

Customer service issue
Reported by GetHuman-aandsin
Feb 16th, 2019 - 8 mons ago
I have an issue with Facebook too
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GetHuman-aandsin started working on this issue
Feb 16th 4:50pm