Someone logged into my account from a different state. As I was recovering my account...
GetHuman2222211's customer service issue with Facebook from February 2019
Help with my Facebook issue
First: share to improve GetHuman2222211's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2222211's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2222211 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2222211 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2222211 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2222211's own words
Someone logged into my account from a different state. As I was recovering my account I was changing my password and trying to log back in but my facebook is under my old number so my verification will not send to me. Therefore I cannot verify myself to log back into my account. It has all my senior year photos and I need to get back in for my fundraising for World Race I sent a ID verification to facebook like a week ago and they still have not let me back in.
GetHuman2222211 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2222211 fixed the problem
We are waiting for GetHuman2222211 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.