My father was simply trying to use facebook for the marketplace feature and nothing els...
GetHuman2221914's customer service issue with Facebook from February 2019
Help with my Facebook issue
First: share to improve GetHuman2221914's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2221914's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2221914 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2221914 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2221914 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2221914's own words
My father was simply trying to use facebook for the marketplace feature and nothing else. He is ** years old and does not care about any other feature that facebook offers, he was simply trying to use facebook marketplace. I have a feeling because he hasn't added anyone to his friends list or done anything remotely social on facebook, he was inaccurately flagged as a bot account and lost his access to the marketplace. The phone number for his account is ***-***-****. Again, I will make this very clear. This is his oldest son writing this for him. He does not want to use any other aspects of facebook, he lost access to the marketplace and that is all he wishes to use facebook for. He does not care about any other features of facebook, simply the MARKETPLACE.
GetHuman2221914 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2221914 fixed the problem
We are waiting for GetHuman2221914 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.