after log in in my account it asks please confirm your identity by choosing a security...

GetHuman-abarnase's customer service issue with Facebook from February 2019

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The issue in GetHuman-abarnase's own words
after log in in my account it asks please confirm your identity by choosing a security check. I clicked continue and proceed further. It gives two options: * Text a security code to your phone. *. Approve your login on another computer. when I choose text a security code to your phone. it confirms with my phone and asks to continue. I clicked continue. it sends me to a page use a confirmation code. But no code was sent to my mobile number. when i go for recover password through phone I am receiving code. But for use a confirmation code I am not receiving any code. Please help me sir. The second option of approve your login on another computer is also not helping. Kindly help me sir
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Facebook

Customer service issue
Reported by GetHuman-abarnase
Feb 16th, 2019 - 8 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
Similar issue to 335959 others
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Timeline
GetHuman-abarnase started working on this issue
Feb 16th 3:36am