My name is Terry Lester and I have an existing Facebook account. This account was creat...

GetHuman-tclester's customer service issue with Facebook from February 2019

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The issue in GetHuman-tclester's own words
My name is Terry Lester and I have an existing Facebook account. This account was created over ** years ago. I have a new device and am unable to open my account because I know longer have the email account originally used to create the account. Nor can I remember my password. How can I access my existing account? If I can provide existing friends names and other information can that be used to verify it is my account? I can also provide names of friends and family that can verify this account for me. Please let me know what can be done. I really don't want to start all over again as I have many things saved with my existing account. *Looking forward to hearing from you soon.
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Facebook

Customer service issue
Reported by GetHuman-tclester
Feb 16th, 2019 - 8 mons ago
I have an issue with Facebook too
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Seen by 5 customers so far
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Timeline
GetHuman-tclester started working on this issue
Feb 16th 3:58am