About a month ago my account was disabled because you wanted proof of who I was. The Fa...

GetHuman2218551's customer service issue with Facebook from February 2019

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Help with my Facebook issue
GetHuman2218551's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2218551 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2218551 can let us know if they help or not.
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Before contacting them, items GetHuman2218551 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2218551's own words
About a month ago my account was disabled because you wanted proof of who I was. The Facebook was DanandLori Cropper associated with D*****@***.com. We took Photos of our Missouri Drivers license as well as a couple work IDs. You should have been able to prove that I am who I say that I am from those documents. If my account was disabled because of a term violation I would really appreciate you letting me know what it is that I have done. You can also associate this phone number with said account *** *** ****. I had always been hesitant to add the phone number due to privacy concerns. Any answers you can provide would be greatly appreciated. If you do not intend to allow my account for future use is there a way I can at least recover my photos?
GetHuman2218551 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman2218551
Feb 15th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 335770 others
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GetHuman2218551 started working on this issue
Feb 15th 11:49pm
GetHuman2218551 shared this issue with friends on Facebook
Feb 15th 11:51pm