I have emailed a dozen times with pictures of my self with a code on white paper I have sent copy of my driver's licence and my acct is still locked and no one from FB has helped me or responded to the emails they asked me to send them

GetHuman2217845's customer service issue with Facebook from February 2019

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2217845's own words
Save my pictures and delete acct because I was hacked due to a video message I received that my boss and many coworkers we're tagged in ... Several days ago I received a video message it had several friends including my boss and other people at work attached to it so I thought it was legit when I opened it nothing was there .I went on to work then I had people from work asking me if I sent them a video I said no I did not so I went to my FB and discovered I was locked out the email was changed and the password .problem is I set this FB up years ago when I had a different email and phone number and I cannot access either of them I have a different email I use and my phone number has changed as well .I have emailed FB several times .I have took a picture of myself holding a white piece of paper with a had written code they sent me .I have sent a copy of my driver's licence .all that I have received is a response that says thank you for confirming my identity and that my problem was resolved and if I have any further problems to please email them back with details of the problem and they would help which I have done a dozen times and I keep getting back the same message saying my problem was resolved but it has not been I am still locked out of my account and every picture of my grandbabies is on that acct and my kids friends and my parents and I losty daddy last July can you please help I do not want another acct I want mine back so I get back my pictures and videos .it also looks like there's been another acct created since all this that says it's me but it is not it has no profile picture no pictures and none of my info on it .I am completely devistated there has to be someone somewhere that can help me !!!!
All my grandbabies pictures are there since the very first .my new email is ******@***.com
Unlock it andet me get my pictures then I will delete acct and start another but I don't want to right now because I will lose all my family's pictures
Over ** years
Tried it all!!!
I have an issue with Facebook too
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Facebook

My FB acct TaiyaandR*****@***.com
Customer service issue
Reported by GetHuman2217845
Feb 15th, 2019 - 8 mons ago
I have an issue with Facebook too
Fixed
Seen by 10 customers so far
Similar issue to 335669 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2217845 started working on this issue
Feb 15th 10:20pm
GetHuman2217845 shared this issue with others over email
Feb 15th 10:21pm
GetHuman2217845 indicated the issue is not fixed yet.
Feb 17th 3:07am
GetHuman2217845 shared this issue with your circles on Google+
Feb 17th 3:15am