I RECEVIED PHONE MESSAGE FROM FACEBOOK THAT MY FACEBOOK ACCOUNT HAD BEEN COMPROMISED...
GetHuman2217809's customer service issue with Facebook from February 2019
Help with my Facebook issue
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GetHuman2217809's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2217809 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2217809 can let us know if they help or not.
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Before contacting them, items GetHuman2217809 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2217809's own words
I RECEVIED PHONE MESSAGE FROM FACEBOOK THAT MY FACEBOOK ACCOUNT HAD BEEN COMPROMISED AND TO CALL *-***-***-****. I CALLED THE NUMBER AND A MAN ANSWERED AND ASED QUESTIONS ABOUT IF I HAD USED MY FACEBOOK ACCOUNT AND TRIED TO CHANGE MY ACCOUNT IN THE LAST ** DAYS AND IF I HAD RELATIVES THAT LIVED OUTSIDE OF THE US . I WAS SUSPICIOUS AND DID NOT QUITE GRASP WHAT HW WAS SAYING BUT I THINK HE WAS TELLING ME PEOPLE OUTSIDE OF THE US WERE TRYING TO US MY FACEBOOK ACCOUNT WITHOUT MY PERMISSION. HE ASKED ME IF WANTED TO CLOSE THE ACCOUNT AND I SAID YES. I'M A SENIOR CITIZEN AND NOT A HIGH TECHNOLOGY PERSON. I HAVE ONLY USED FACEBOOK ON ONE OCCASION AND THAT WAS MAYBE * OR * MONTHS AGO. CAN YOU VERIFY THAT THIS IS NOT SOME KIND OF SCAM OR AM I JUST OlD AND FOOLISH?
GetHuman2217809 did not yet indicate what Facebook should do to make this right.
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