In December I was hacked .. (is that the right term? .. I don't know) Somebody connecte...

GetHuman2217441's customer service issue with Facebook from February 2019

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The issue in GetHuman2217441's own words
In December I was hacked .. (is that the right term? .. I don't know) Somebody connected with me on Messenger as a friend of mine, although it was not my friend .. her name was being used. I did not know that. This friend is a very good person and I would basically trust her with my life.*She said her phone was out of order but was glad to see me on Messenger. She asked if I had received my grant. I told her no .. what grant? She told me she had received this amazing grant from the government supporting people who worked in social work and people who worked with the ederly.*She said they brought the check for the grant TO HER HOUSE and as she signed for it she saw my name was on the list of recipients.*She was surprised I had not heard about it and asked if I wanted the name of the man in D.C. who helped her get hers together? She gave me a person's name on messenger and I connected with him.*Long story short the concept was unbelievable in so many ways .. but I kept checking with my friend about her experience and she would tell me not to worry .. it was real .. it was a lot of money also and had really shifted her life.*Anyway, because it was her, I stayed with this thing and sent money (for taxes supposedly that had to be paid up front before he could get "them" to write the check. She said a messenger service that worked with the House of Representatives was going to be bringing the check to my house because they needed the signature etc..*$*** later .. every cent of which I was borrowing from different friends (I literally had like $** at the time and nothing in the bank) *By the way you can see the entire conversation on Messenger .. it was December **, I believe.*Anyway .. there were complications he would say needed more money in order for the check to be released .. and so forth.*The next day I didn't answer any of his messages because he had said we had to wait until monday and I needed to do nothing. I felt I had been played, for sure, but my friend still kept supporting me and saying she had questioned it also etc.*So Monday morning I called her wondering if her phone was working again .. and when she answered the phone I started talking about the grant and she said What are you talking about? WHAT GRANT!?*I didn't report it to Facebook yet because I tried to report it to the police and they basically laughed at me and were quite rude, so I felt like a total fool for having fallen for it but also for having thought the police would care one bit.*I was out $*** however and had to figure out how to pay my friends back etc..*Anyway .. on my phone and tablet everything seemed ok .. but on my computer, where I am writing from right now, my whole FB page had been messed up. All my closest friends were on the asking for me to friend them!*I talked to a bunch of people and they finally told me I could indeed contact Facebook .. which I was planning to do with one of them as support but hadn't happened yet.*TODAY, I was looking for my nephew and went on his page and there was an old post FROM ME which I had not sent and which made no sense whatsoever .. and I pushed an I DID NOT SEND THIS button that was there with a FB warning about the post.*So FB started to take me through the fix the problem thing, so I was glad for that, although it didn't seem related to what happened in December .. I figured I need to tell them the whole thing and see if they can fix my issue on my computer. *HOWEVER the first thing they wanted was my password because they wanted me to change it and I haven't used my FB password literally for YEARS and couldn't remember it property so they wouldn't let me continue in any way.*Now they have locked me out and I cannot get in at all.*Part of my work is on Facebook and I really really need to be able to work and get in there.*PLEASE PLEASE HELP ME!
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Facebook

Customer service issue
Reported by GetHuman2217441
Feb 15th, 2019 - 8 mons ago
I have an issue with Facebook too
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GetHuman2217441 started working on this issue
Feb 15th 9:33pm