Hi. I have just bought a new phone. I have a Facebook Account with an old email addre...

GetHuman2216235's customer service issue with Facebook from February 2019

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Help with my Facebook issue
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GetHuman2216235's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2216235 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2216235 can let us know if they help or not.
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Before contacting them, items GetHuman2216235 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2216235's own words
Hi. I have just bought a new phone. I have a Facebook Account with an old email address which is A*****@***.com. this email account is no longer active and my new email address is now A*****@***.com. when you send me an activation code I cannot access the email *****@***.com. My telephone number is **********. Can you please advise me as to how I can activate my Facebook account.**Many thanks*Annette Garvey
GetHuman2216235 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman2216235
Feb 15th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 335450 others
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GetHuman2216235 started working on this issue
Feb 15th 7:15pm