Hello, *Back in January, there was a woman named Allison P Foster who was selling an Ap...

GetHuman-iluvslug's customer service issue with Facebook from February 2019

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The issue in GetHuman-iluvslug's own words
Hello, *Back in January, there was a woman named Allison P Foster who was selling an Apple TV for $** out of Parker AZ. I reached out and asked if i paid extra would she mail it to me. She agreed, she sent me her phone number, i types out what i was buying for how much and included extra for her to mail out. That Monday was a holiday, so she said she mailed it that Tuesday. After a week with no delivery, i reached out and asked for tracking or confirmation she mailed it. I was told, it was returned, they must have messed up on the address, and they would mail it back out. I reached out again the next day to verify it was resent and to get tracking info. They never responded to texts, when you call, it says it they have not set up a voice mail, and she blocked me on Facebook and deleted her post of her selling it. I tried to reach out to my bank for reversal and i tried to contact the police. They said it’s a civil matter, but i don’t even know how to get in touch with her to even try to get my money back. I was hoping Facebook could help me
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Facebook

Customer service issue
Reported by GetHuman-iluvslug
Feb 15th, 2019 - 8 mons ago
I have an issue with Facebook too
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GetHuman-iluvslug started working on this issue
Feb 15th 7:05pm