I sold something to a girl "Jonie", thru facebook and she paid me $***.** thru paypal o...

GetHuman2215715's customer service issue with Facebook from February 2019

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The issue in GetHuman2215715's own words
I sold something to a girl "Jonie", thru facebook and she paid me $***.** thru paypal on Facebook. I have been looking on my paypal account and my bank account and I do not see the payment in either spot. I have been told by paypal that because the sender went through Facebook to pay me, that it would show up thru Facebook. That would be fine, but the email I gave the sender to pay me thru is not the email connected to my FB account, so I have no way of knowing if I am actually getting paid. Please help me as to what we can do or if you can prove to me I am getting paid because the sender wants to pickup the merchandise that she has paid thru you all and I will not let her have it until I know it is paid. The email I gave the sender is *****@***.com and below is the email associated with my FB account.
GetHuman2215715 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman2215715
Feb 15th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 335375 others
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GetHuman2215715 started working on this issue
Feb 15th 6:19pm