My account was disabled to my surprise around ****. I was never given a reason why. I s...
GetHuman2215634's customer service issue with Facebook from February 2019
Help with my Facebook issue
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GetHuman2215634's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2215634 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2215634 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman2215634 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2215634's own words
My account was disabled to my surprise around ****. I was never given a reason why. I suspect my exes new boyfriend may have had something to do with it. Filed a bogus complaint or hacked my account and posted something that would disable it. Its been ** years but I’d like to get answers and would like to get it reactivated. Every other account I have with other companies uses my one email address. And I want to keep it that way across the board including Facebook. My account was under *****@***.com any answers would be appreciated. And any instruction to get the account reinstated would be appreciated. Thank you.
GetHuman2215634 did not yet indicate what Facebook should do to make this right.
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