My account was disabled to my surprise around ****. I was never given a reason why. I s...

GetHuman2215634's customer service issue with Facebook from February 2019

335362 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman2215634's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2215634's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2215634 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2215634 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2215634 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2215634's own words
My account was disabled to my surprise around ****. I was never given a reason why. I suspect my exes new boyfriend may have had something to do with it. Filed a bogus complaint or hacked my account and posted something that would disable it. Its been ** years but I’d like to get answers and would like to get it reactivated. Every other account I have with other companies uses my one email address. And I want to keep it that way across the board including Facebook. My account was under *****@***.com any answers would be appreciated. And any instruction to get the account reinstated would be appreciated. Thank you.
GetHuman2215634 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2215634 fixed the problem
We are waiting for GetHuman2215634 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2215634 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2215634
Feb 15th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 335362 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2215634 started working on this issue
Feb 15th 6:09pm