I am Shirley eppard my Facebook got hacked yesterday evening by some scammers they are...

GetHuman2215391's customer service issue with Facebook from February 2019

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Help with my Facebook issue
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GetHuman2215391's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2215391 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2215391 can let us know if they help or not.
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Before contacting them, items GetHuman2215391 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2215391's own words
I am Shirley eppard my Facebook got hacked yesterday evening by some scammers they are using my name and my Facebook old Facebook to contact people on my friends list the accounts has me and my husband for the profile picture I had to make a new accounts I would like to know how can I get in touch with you to be able to have this old Facebook taken away the email address *****@***.com was hacked also. The old Facebook is with me and my husband standing next to each other.
GetHuman2215391 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2215391
Feb 15th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 335309 others
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Timeline
GetHuman2215391 started working on this issue
Feb 15th 5:43pm