I am receiving a temporarily locked screen on my Facebook accounts. It say some one fro...

GetHuman2214257's customer service issue with Facebook from February 2019

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Help with my Facebook issue
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Before contacting them, items GetHuman2214257 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2214257's own words
I am receiving a temporarily locked screen on my Facebook accounts. It say some one from an unknown location tried to access my account. It prompts me to change my password. When I type in my password it now says it is incorrect. I cant even go to anything on my pages it automatically redirects me to this screen that's say temporarily locked. I went to the Facebook website to try and log in there instead of through the app and was told the same thing. I tried to reset my password and had the option to send a reset code but I no longer have the email that I set my account up with back in I believe ****. Once I was able to provide an email where I could be contacted I was asked to provide documentation on who I was. This list consisted of things like * my driver's license, passport, birth certificate and other legal documents. Or the option to send mail, bank statements school badge, things that had a picture as well as my name. Needless to say I thought this is odd. I did send * different things. Two of them were pictures of mail I received and the *rd one was my badge with my name and picture. I haven't heard anything from them in * days now. I need these fixed. My business run through Facebook and I'm losing customers. I have * accounts a business closed group, a business public page and my personal. Can someone please help me?
GetHuman2214257 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2214257
Feb 15th, 2019 - 8 mons ago
I have an issue with Facebook too
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Seen by 7 customers so far
Similar issue to 335138 others
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Timeline
GetHuman2214257 started working on this issue
Feb 15th 3:38pm