Okay so I got a new phone and I tried to login with password that I’ve used for years a...

GetHuman2213989's customer service issue with Facebook from February 2019

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Help with my Facebook issue
GetHuman2213989's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2213989 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2213989 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2213989's own words
Okay so I got a new phone and I tried to login with password that I’ve used for years and it said it was incorrect. I kept trying and it kept telling me the same thing. My Facebook is connected to an email that isn’t even active anymore and the backup one is my email from like * years ago and I don’t know the password to it. I have a new email but it won’t let me obviously use that one without the password. I have my * trusted contact and got all of there codes but when I went to go out the codes in FOR THE FIRST TIME it told me I was trying to often. So I waited ** hours then tried again, same message came up that I was trying to often. So then I waited ** hours and just tried again and I got the exact same message. Please help me because I need to recover my account. Starting over would be terrible considering that’s been MY Facebook for at least * years
GetHuman2213989 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman2213989
Feb 15th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 335097 others
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GetHuman2213989 started working on this issue
Feb 15th 3:06pm
GetHuman2213989 shared this issue with friends on Facebook
Feb 15th 3:06pm