Wednesday my account was hacked so Thursday I changed my password and logged out of oth...

GetHuman2213693's customer service issue with Facebook from February 2019

3 views
 | 
335052 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman2213693's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman2213693 got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman2213693's own words
Wednesday my account was hacked so Thursday I changed my password and logged out of other places . When I went to log back in some how that * step verification was on and I don’t know if it’s my old number or my new number I could of sworn I switched it . But I’m not getting the code . I have sent my Id and I’ve also sent a picture of myself holding the number you provided . Still nothing and it keeps telling me I’ve never been logged on to my phone which I have too the browser and the app . Same for my iPhone * Plus I use for back up but give me the same message that I’ve never used it before . I don’t wanna lose my Facebook or all my pictures. Please let me sign back in I can send front and back of my id answer any questions I can give my old number plus the new one I added in December. Feeling lost with out being able too get on Facebook please please help !!
GetHuman2213693 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2213693 fixed the problem
We are waiting for GetHuman2213693 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2213693 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman2213693
Feb 15th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 335052 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2213693 started working on this issue
Feb 15th 2:27pm