Wednesday my account was hacked so Thursday I changed my password and logged out of oth...

GetHuman2213693's customer service issue with Facebook from February 2019

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The issue in GetHuman2213693's own words
Wednesday my account was hacked so Thursday I changed my password and logged out of other places . When I went to log back in some how that * step verification was on and I don’t know if it’s my old number or my new number I could of sworn I switched it . But I’m not getting the code . I have sent my Id and I’ve also sent a picture of myself holding the number you provided . Still nothing and it keeps telling me I’ve never been logged on to my phone which I have too the browser and the app . Same for my iPhone * Plus I use for back up but give me the same message that I’ve never used it before . I don’t wanna lose my Facebook or all my pictures. Please let me sign back in I can send front and back of my id answer any questions I can give my old number plus the new one I added in December. Feeling lost with out being able too get on Facebook please please help !!
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Customer service issue
Reported by GetHuman2213693
Feb 15th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 335052 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman2213693 started working on this issue
Feb 15th 2:27pm