I sold a truck almost a month ago on marketplace. The truck was on storage insurance an...
GetHuman2213635's customer service issue with Facebook from February 2019
Help with my Facebook issue
First: share to improve GetHuman2213635's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2213635's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2213635 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2213635 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2213635 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2213635's own words
I sold a truck almost a month ago on marketplace. The truck was on storage insurance and was no longer registered, so we could not take it to a public place. the buyer had to come to our home. He was a wacky and very strange guy. Now he is claiming that we sold him a broken truck and that we need to make it right to him. There was nothing wrong with the truck when we sold it to him. He sent us pictures of the 'damage' and we don't see anything wrong with it, which makes us even more worried that this guy is crazy and trying to play us. We are very concerned that he may come to our house. Can you delete our messages with him, or at least our Home address from our messages? His name is Rodney Handley. Please help us!
GetHuman2213635 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2213635 fixed the problem
We are waiting for GetHuman2213635 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.