I was on Facebook browsing and I got a message from a girl that I know. Little did I kn...

GetHuman-tlert's customer service issue with Facebook from February 2019

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-tlert's own words
I was on Facebook browsing and I got a message from a girl that I know. Little did I know it wasn’t her, “she” told me about a grant program.. to make a long story short I gave “her” all of my information including my password! I should have known better. The account name is Tyler Banks, I have logged into that account with the iPhone I’m using to type this message.. I made this mistake on or within ten days of the new year ****. This person who has my account text me several times trying to get me to send them my credit card information in exchange for getting my profile back. I have precious memories and important contacts on my Facebook! I use, promote, and prefer Facebook over other social media platforms. I have the phone number as well as text messages to prove my claims, though I understand that fact may futile! Can someone please help me? I know all my information is kept somewhere I know it’s very possible to recover my profile, I just really need assistance! I will not use Facebook if I’m not able to regain this profile not because I don’t want to but because I’m not interested in setting up a new one as I won’t have **% of the pictures and memories I had previously.. please help me! I would like Facebook team to help me recover my profile “Tyler Banks” it was connected to my email at one point *****@***.com
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Customer service issue
Reported by GetHuman-tlert
Feb 15th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 334771 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-tlert started working on this issue
Feb 15th 8:34am