Someone in LA possibly or elsewhere tried to make changes to my account. That was not m...

GetHuman2115846's customer service issue with Facebook from February 2019

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2115846 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2115846 can let us know if they help or not.
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Before contacting them, items GetHuman2115846 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2115846's own words
Someone in LA possibly or elsewhere tried to make changes to my account. That was not me. On the **th of February. I had changed my password a relatively short time ago and got a new password which I cannot remember now. My prior password was Amber*nd. I do have an email account that was used at *****@***.com, which I rarely use. I am not sure if they have hacked into it or what because that's the email account they were trying to change it back to. Again, it was not me. Now how can I get into my account since I don't remember what password I used on it when I changed the email address. Did I answer any security questions I need to enter somewhere or what can I do? My *****@***.com still seems to be in working order without any strange occurances thus far. You can let me know that way if you would please.
GetHuman2115846 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman2115846
Feb 15th, 2019 - 9 mos ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 334732 others
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GetHuman2115846 started working on this issue
Feb 15th 7:43am