Hi team,**We're not sure how our account was flagged for policy violations as we're adv...

GetHuman2212164's customer service issue with Facebook from February 2019

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2212164 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2212164 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2212164's own words
Hi team,**We're not sure how our account was flagged for policy violations as we're advertising our physical products using the eCommerce platform Shopify. We just started this new ad account for our new store and the account was disabled. Kindly look into this urgently. I have also contacted support inbox but i'm not get any answer from facebook support. our case number is : ***************** . and our Ad account ID is :******************Thanks,*Hardik
GetHuman2212164 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman2212164
Feb 15th, 2019 - 9 mos ago
I have an issue with Facebook too
Seen by 13 customers so far
Similar issue to 334669 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman2212164 started working on this issue
Feb 15th 6:31am
GetHuman2212164 indicated the issue is not fixed yet.
Feb 19th 6:29pm
GetHuman2212164 indicated the issue is not fixed yet.
Feb 19th 6:31pm