A few days ago, I brought a new phone so I downloaded the Facebook app to my new phone...
GetHuman-loucummi's customer service issue with Facebook from February 2019
Help with my Facebook issue
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GetHuman-loucummi's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-loucummi will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-loucummi can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman-loucummi may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-loucummi's own words
A few days ago, I brought a new phone so I downloaded the Facebook app to my new phone. As I was logging into Facebook, it had logged me into a different account with my same email and password with my details, but my friends had been missing and my posts so it was a completely different account. My daughter has helped to delete that account but it said it would delete in a month. I was hoping to know how to log into my original account and to delete the new account now that I didn’t make. I found this experience very strange as both of those accounts share the same email address and password which did not allow me to log into my original account and it only let me log into the random account. Please help me out.
GetHuman-loucummi did not yet indicate what Facebook should do to make this right.
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