I got a new phone and kept the same phone number and I have been trying to log into Fac...

GetHuman-btoft's customer service issue with Facebook from February 2019

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The issue in GetHuman-btoft's own words
I got a new phone and kept the same phone number and I have been trying to log into Facebook for months now and I still am having no luck. It says I will receive a SMS with a verification code but I’ve never received the text message. I have tried to reset the password and I receive that code via e mail but once that is successfully changed I try to log onto Facebook and it tells me that a SMS will be sent and it is still never received.
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Facebook

Customer service issue
Reported by GetHuman-btoft
Feb 15th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 334410 others
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Timeline
GetHuman-btoft started working on this issue
Feb 15th 2:00am