My boyfriends Facebook was hacked a couple days ago, and then they also hacked the emai...

GetHuman2211330's customer service issue with Facebook from February 2019

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The issue in GetHuman2211330's own words
My boyfriends Facebook was hacked a couple days ago, and then they also hacked the email account he used so there is no way for him to go through the security steps to get it back. They also changed the phone number associated with the account. The hacker is now deleting all of his pictures and information and changing all the writing to what looks like Arabic and replacing pictures with ones of a random guy poking a woman’s butt with a fork. Is there any way for him to recover this account? We’ve been trying to think of everything
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Facebook

Customer service issue
Reported by GetHuman2211330
Feb 15th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 20 customers so far
Similar issue to 334409 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2211330 started working on this issue
Feb 15th 2:00am