Our facebook account was hacked. We are able to receive a security code via email and r...

GetHuman-jmreyner's customer service issue with Facebook from February 2019

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The issue in GetHuman-jmreyner's own words
Our facebook account was hacked. We are able to receive a security code via email and reset the password, however we are unable to receive an SMS to verify identity. Apparently whomever hacked our account changed the phone number. I have followed the alternative routes to recover the account. I have submitted my government issued ID and I also submitted a picture holding the code. I have had no response with this. Would you please tell me what to do next? email address is *****@***.com and telephone * on the account is ***-***-****
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Facebook

Customer service issue
Reported by GetHuman-jmreyner
Feb 15th, 2019 - 8 mons ago
I have an issue with Facebook too
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Seen by 4 customers so far
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Timeline
GetHuman-jmreyner started working on this issue
Feb 15th 1:02am