Our facebook account was hacked. We are able to receive a security code via email and r...
GetHuman-jmreyner's customer service issue with Facebook from February 2019
Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-jmreyner's own words
Our facebook account was hacked. We are able to receive a security code via email and reset the password, however we are unable to receive an SMS to verify identity. Apparently whomever hacked our account changed the phone number. I have followed the alternative routes to recover the account. I have submitted my government issued ID and I also submitted a picture holding the code. I have had no response with this. Would you please tell me what to do next? email address is *****@***.com and telephone * on the account is ***-***-****
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