We have a business account that was setup & maintained by a previous sub contract worke...

GetHuman2210062's customer service issue with Facebook from February 2019

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The issue in GetHuman2210062's own words
We have a business account that was setup & maintained by a previous sub contract worker. Unfortunately he set that up with his email address and a password which was not accurately relayed to us. We did not post to the page much and He has since been terminated for quite some time. We are once again trying to get back into using Facebook to promote our upcoming spring programming. Although we can go to that page, obviously we can't now administrate it. So there are pictures and posts for our business on there that are aged that need to be deleted and new information posted, but we can't log into that to do that. *IN particular, we are needing to do a facebook live in a few days for parents of kids who will be in our spring programs. We tried to do an account recover with facebook, but when I (I am the business owner*president) sent my ID obviously it did not match the person who set up and maintained our facebook while he was here. **We thought it might be better just to setup another facebook which I attempted to do by clicking the link for setting up a BUSINESS facebook page. However it never asked for the organization*business name, but my personal name, so the new one now shows under my name Robert Raque and not my business, Higher Level Basketball. I need some help PLEASE on how to either recover our original business facebook or on how to adjsut the newly setup one so that it's listed by the business name. Sorry I am a HUGE novice at facebook. thanks
GetHuman2210062 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2210062
Feb 14th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 334190 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2210062 started working on this issue
Feb 14th 10:15pm