Please help me out, my Instagram account got hacked * days ago I have been trying every...

GetHuman-elsissyz's customer service issue with Facebook from February 2019

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Help with my Facebook issue
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GetHuman-elsissyz's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-elsissyz will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-elsissyz can let us know if they help or not.
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Before contacting them, items GetHuman-elsissyz may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-elsissyz's own words
Please help me out, my Instagram account got hacked * days ago I have been trying every possible way to get it back but I can’t. They hacker is contacting me and he’s asking for a lot of money.*Dear Mr*Mrs,**Username: ziadelsissy **The problem started when I received an email from you an account that says Instagram so I thought it was yours saying that my account is getting a lot of reach and that you would like to verify it, so I replied back and sent the photo of myself holding my ID like what they asked for. Then later I figured out I couldn’t login to my account and it says I violated the terms. I answered some questions online and they said you are going to email with a reply. Then I received a reply from the same source that says they want to verify my account saying that they want €**** and they return my account back to me.**I’m a world class fencer that compete for the Egyptian Olympic team and Instagram is my main account so it’s very important or else I’m going to lose all my followers*fans. *Please try to help me. I have screenshots of they emails the fake acoount sent me if you would like to have a copy of it.*Your help will be really appreciate it.*Thanks a lot in advance for your cooperation.**Ziad Elsissy

GetHuman-elsissyz did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-elsissyz
Feb 14th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 333740 others
0 customers following this

Timeline

GetHuman-elsissyz started working on this issue
Feb 14th, 2019 4:34pm

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