Facebook Customer Service Issues

I have encountered difficulty setting up a Facebook account recently. Whenever I input my phone number, the account goes under review and then gets disabled. Initially, I used a pen name and created an account with the email [redacted] Understanding the need for a genuine name, I then made a new account with [redacted], but this was also disabled despite submitting my passport photo. Today, I attempted a third time with my domain email [redacted] When I couldn't add my phone number, I used my wife's instead. After sending my photo as requested, the account is once again under review. I am puzzled by what might be causing these issues.

I'm having trouble accessing my Facebook account and Messenger on the app because I forgot my password and the mobile number linked to my account is now disconnected. I'm unable to receive the SMS code and the email code is not working properly, as it keeps sending the same code repeatedly. Whenever I try, I get a message saying "you tried too many times," even though if it had worked, I wouldn't have needed to try multiple times. I've already submitted my government ID to Facebook for verification. It's urgent for me to reconnect with people whose phone numbers I don't have. Please assist me soon. You can reach me at +[redacted][redacted].

I attempted to submit my business Facebook page and Instagram account for review to enable shoppable tags. Initially, I was uncertain about the requirements and submitted it prematurely, resulting in a denial due to incomplete information. After fulfilling all the necessary requirements, my Facebook page now has shoppable tags. However, I am unable to resubmit my business Instagram account for review. I am eager to resubmit my Instagram account for review to activate shoppable tags.

Dear Help Team, I have contacted the appeal team to confirm my name change request, but I have not received any response to my multiple emails. It has been over 60 days, and although I received a confirmation link from Facebook via email, the link does not work properly, causing me to be unable to complete the process. They are now requesting ID documents again. I have been patiently waiting for over 60 days for a resolution. My account, TWINZ CHAN, has requested a name change to "Twinz Chan" and I have submitted all the necessary documents as requested by the help team. I have provided documents from Group Two of Facebook ID options which include my Professional ID card, subscription stub, mail, and contract. After logging into my Facebook profile, I received a message stating: "We'll take a look at the documents you submitted and get back to you. If need more help confirming your name, we'll reach out for additional documentation." It has been 4 months now, and I am unable to access my Facebook profile, page, or group. Despite submitting all required documents to prove my account is authentic, I have not received a response from the Facebook support community. I urgently request for my submitted documents to be reviewed and my account to be reinstated. I have sent numerous emails to appeals++[redacted] requesting the reopening of my Facebook profile. Your help in resolving this matter promptly is greatly appreciated as my profile is crucial for my career. I kindly request a confirmation email once this issue is resolved. Thank you, Twinz Chan

I recently had a troubling experience with someone I met online. We chatted for a week, and he suggested we meet up. I hesitated but agreed, and went to the agreed location. However, after waiting for half an hour, I discovered he had blocked me on Facebook. His name is Fyfe Routley-Wright, and his profile picture shows two guys shirtless. I feel this behavior is unfair and hurtful. While I understand blocking is allowed, I believe this situation is abusive. I would appreciate if he could unblock me so I could discuss what happened. I am upset and just want to understand his actions.

I recently created a new Facebook account to use as a login method for my Pokémon Go account, as my school email was going to be disabled after graduation. However, my new Facebook account was disabled shortly after creation. This has left me unable to access my Pokémon Go account because my previous school email has been removed and only the disabled Facebook account was linked. My Pokémon Go username is HeySagus, and the Facebook account in question is under the name John Smith with the email [redacted] The previous email associated with the game, which has now been removed, was [redacted] I am requesting assistance in reactivating my Facebook account so I can regain access to my Pokémon Go account.

My business account got disabled after some pictures I posted were reported. I understand the situation. I received an email warning about potentially being disabled or banned if it happened again. Since then, I haven't posted anything else or made any changes to my page. Right now, when I log in, it shows “no data available.” It's crucial to regain access because I have important contact details and orders saved there.

I used to have two Facebook accounts. One I hadn't accessed in years with my old email [redacted] Recently, I created a new account using my full name, Donna Dorman Mace, with a new email. After transferring to a new iPhone 10, my old account appears under my new email, but I can't access my new account. Friends can still see my new account, while my device cannot find it. How do I retrieve my Donna Dorman Mace account and delete my old Donna Mace account?

After leaving my phone with my ex-boyfriend before going to jail, I faced issues accessing my Facebook account upon release. It seems like my ex might have altered the password. My Facebook account is linked to an old Hotmail address I haven't used in years. I know my password since it's my son's initials, so I'm certain it's correct. Could anyone assist me in regaining access to my Facebook account? Your help would be greatly valued.

Someone shared a post about my local state of Ohio having sold 68 lbs of medical marijuana. When I commented on the prices charged by state-regulated dispensaries, I was immediately removed from Facebook for being inappropriate. I have observed the content people from California, Colorado, Oregon, and Washington post and comment on without consequence. My comment simply reflected a price mentioned in the news article being discussed. Given this, my family and I are considering discontinuing use of all social media platforms due to how they are managed. Have a good day.

I am unable to access my Facebook account as the mobile number I originally used for signing up is no longer in my possession. Despite trying all the suggested solutions in the help center, I am still unable to regain access as it seems like my password has been altered without my consent. Need assistance to regain access. My name is M. Khasu and the mobile number associated with my account is [redacted]. It appears that there are two accounts linked to this number, resulting in the reset codes being sent to the wrong individual.

Unauthorized Use of My Phone Number I recently received a Facebook message indicating that someone is misusing my cell number to create a Facebook account without my knowledge. A text message in Spanish containing a code [redacted] was sent to my phone. The message directed me to a link: https:/fb.me/1LfHSIK18XkKqZc. I suspect fraudulent activity and request that this matter be reported to the authorities. I do not have a Facebook account and urge for the account being created with my number to be blocked immediately.

Hello, I deleted my Facebook app by mistake. I'm unable to log in now. My password, which has been the same since [redacted], is not working anymore. When I try to recover my password, the code sent to my email is not working, and this has been happening for two days. I need urgent help from a person as the help guides haven't been useful. I need to reach my mother for financial assistance, and Facebook is our sole means of communication.

My birthday is coming up on Saturday, February 17th. Unfortunately, Facebook is showing the wrong date due to it being listed on my paper national ID as March 9th. I want to be able to celebrate on the correct date and have my friends be informed to send their well wishes at the right time. It would be greatly appreciated if Facebook could update my displayed birthday to avoid any confusion.

When I created my Facebook account back in [redacted], I didn't know much about emails, so I made one on AOL, [redacted] I never used the email and AOL closed the account without my knowledge. Now, when I forgot my Facebook password and needed a verification code, I found out about the AOL account issue. I tried contacting AOL, but they couldn't assist me. I had set up trusted friends - Cassandra Greenway, Roxane Clay, and Justin Payne - but seem unable to recover my account that way. I don't recall the phone number linked to the account or if there are security questions. I'm willing to provide old passwords and any other details needed. I really need access to my Facebook account under the name maddii marie, with my birth name being Madison marie Clay, born on 11/21/[redacted], in a relationship with Mandel Charles Lagow. I've been struggling to regain access for over a year now. Thank you.

Hello, last night my Facebook page changed unexpectedly, and it no longer displayed my photo. I added a new photo, realizing it wasn't the original one. As a result, I ended up with two accounts and invited people back to the new one just to not lose connections. Unfortunately, I've lost access to the old account with all my data and am unable to delete the new one, which I suspect has the same email and phone number. How can I recover access to the old account and switch back to it? How can I go about deleting the new account? - S.S.

I no longer have access to the email and phone number linked to my old account. The old email was l i l o w @Rochester.rr.com, and the phone number was [redacted]. My current email is 1 l i l c h i e f z@ gmail.com, and my current phone numbers are [redacted] (cell) and [redacted] (landline). I would like to recover my old account as it has irreplaceable pictures that I need. I have tried the help page but it has not been successful. My name is Rosemary Paterson, known as Rosie - Paulie Paterson-Baker on the web page. I was born on April 9th, [redacted], in Bayonne, New Jersey, and now live in Dundee, New York (also known as Wayne), zip code [redacted]. Any additional information needed, please contact me using the provided phone numbers. Thank you for your assistance in recovering access to my Facebook account.

I attempted to change my Facebook password and removed it from my device. I have been waiting for a reset code to be sent to my mobile number, linked to the account, but I haven't received any SMS despite several attempts. The email address associated with the account is very old and inaccessible, so I can't use it to retrieve the reset code. The phone number listed is correct, and I've been informed that the SMS has been sent multiple times, but I haven't received it. Accessing this account is crucial to me as it is my only one for years, and it contains posts related to my deceased father that I need to access.

I am currently facing an issue accessing my important Facebook account, which holds personal family memories of a deceased parent. I have been attempting for the last hour to receive a new verification code via text on the phone number associated with the account. Unfortunately, I no longer have access to the email linked to the account. Despite multiple attempts, I have not yet received the code on my phone as promised.

I encountered an issue while trying to merge duplicate pages for my shop, Tyrex Sales and Service, resulting in a lockout of my account. A message warning me that I was not using the feature correctly appeared, and I fear being blocked from accessing it. I can verify my ownership of Tyrex Sales and Service as I acquired it in December [redacted], with documentation to support my claim. Since then, I have operated as the managing partner of the entity. Following the attempt to merge a duplicate page with my long-standing Facebook page, all pages seem to have vanished on the platform. To regain access, I am directed to a screen prompting a 6-digit verification code, which I never received, leaving me locked out of my account on Facebook for a week now. I am seeking assistance to restore my account promptly.