hello dear,* Its about * years that I escape from afghanistan,i enabled two-factor to m...

GetHuman-tasvvir's customer service issue with Facebook from February 2019

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Help with my Facebook issue
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The issue in GetHuman-tasvvir's own words
hello dear,* Its about * years that I escape from afghanistan,i enabled two-factor to my acount ,my phone number was listed to my facebook , i asked facebook team and send some infomation about my ID , nobody answerd**, i got a message that says :**---------- Forwarded message ---------*From: Facebook *Subject: Your Facebook two-factor authentication has been turned off* *Hi Hamed,* *We wanted to let you know that your mobile number *** *** **** was registered and verified by another person on Facebook on Thursday, December **, **** at *:** PM (UTC***).**Because of this, we've turned off two-factor authentication on your account to make sure that you don't get locked out when using an unrecognized computer or mobile device to log in.**If you want to use two-factor authentication again, add a new mobile number.**Add Mobile Number* *Thanks, *The Facebook Team**This message was sent to *****@***.com. If you don't want to receive these emails from Facebook in the future, please unsubscribe.*Facebook, Inc., Attention: Community Support, * Facebook Way, Menlo Park, CA ****** ******************************* ****Unfortunately, I created an account with the same email, which means that when I log in with my account now, my new account will open, Although my previous account is still available on Facebook.*here is my lost facebook acount:*facebook.com*tasvvir* *And that's my full name on that account But I do not know why Facebook can not identify it: *Hamed T*svir**here is my gmail that use in both of my acounts : *****@***.com** Thank you, if you please and give me instructions.

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Facebook

Customer service issue
Reported by GetHuman-tasvvir
Feb 9th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 326368 others
0 customers following this

Timeline

GetHuman-tasvvir started working on this issue
Feb 9th, 2019 1:37am
GetHuman-tasvvir shared this issue with friends on Facebook
Feb 9th, 2019 1:37am

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