I've changed phone numbers, my account was attached to my old phone and number. I've tr...
GetHuman-jacgzehs's customer service issue with Facebook from February 2019
Help with my Facebook issue
First: share to improve GetHuman-jacgzehs's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jacgzehs's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jacgzehs will want to follow the link below to head to their help center. We will check on GetHuman-jacgzehs later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-jacgzehs may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-jacgzehs's own words
I've changed phone numbers, my account was attached to my old phone and number. I've tried to recover my account and add my new number with an attempt to change my password which I've forgotten, but unfortunately my new number is someone else old number which apparently they had attached to their FB page. Their FB account has been released to me, but that is not mine. Myself along with the help of my daughter have tried to recover my account. I've received the codes from my recovery contacts and have tried to enter them but it's only saying...."you've been trying too much, try again later." I can't get access to my page even with following the printed steps. Please help. I had to re-create my page in the past because of a similar situation and I'd rather not have to do that again.
GetHuman-jacgzehs did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jacgzehs fixed the problem
We are waiting for GetHuman-jacgzehs to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.