I received an email requesting a password change, which I never initiated. Shortly afte...

GetHuman2157475's customer service issue with Facebook from February 2019

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2157475's own words
I received an email requesting a password change, which I never initiated. Shortly after that I received another email stating my password was successfully changed, again I never changed my password. When I go to state that it was not me that tried to change my password, it asks me to enter my current password and my new password. After trying this it told me that my current password was incorrect, due to the fact that someone else changed my password. **I believe I was hacked and would like to fix this issue. I deal with a lot of people on marketplace and would like to be able to continue that.
GetHuman2157475 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman2157475
Feb 7th, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 324833 others
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GetHuman2157475 started working on this issue
Feb 7th 8:22pm