I am blind and accidently took a picture of myself instead of my friend who is also bli...

GetHuman2155906's customer service issue with Facebook from February 2019

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Waiting to see what went wrong with our suggestion for how to get Facebook help.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2155906's own words
I am blind and accidently took a picture of myself instead of my friend who is also blind and uploaded it to his account. The account was disabled after that and I am trying to get it unlocked.
Calling me and speaking to resolve the issue. I have already uploaded a copy of my identification state ID. I have attempted to communicate several ways but don't seem to be getting anywhere. Possible if someone could live chat with me and see that I am visually impaired and could help me with uploading the correct picture and resolving the account to being unlocked.
I have an issue with Facebook too
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Facebook

Customer service issue
Reported by GetHuman2155906
Feb 7th, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 324639 others
0 customers following this
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Timeline
GetHuman2155906 started working on this issue
Feb 7th 5:31pm