I am blind and accidently took a picture of myself instead of my friend who is also bli...

GetHuman2155906's customer service issue with Facebook from February 2019

324639 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman2155906's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2155906 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2155906's own words
I am blind and accidently took a picture of myself instead of my friend who is also blind and uploaded it to his account. The account was disabled after that and I am trying to get it unlocked.
Calling me and speaking to resolve the issue. I have already uploaded a copy of my identification state ID. I have attempted to communicate several ways but don't seem to be getting anywhere. Possible if someone could live chat with me and see that I am visually impaired and could help me with uploading the correct picture and resolving the account to being unlocked.
I have an issue with Facebook too
How GetHuman2155906 fixed the problem
We are waiting for GetHuman2155906 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2155906 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2155906
Feb 7th, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 324639 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2155906 started working on this issue
Feb 7th 5:31pm