My Facebook account was hacked. I tried to log back in and the email address is no long...
GetHuman-basilnev's customer service issue with Facebook from February 2019
Help with my Facebook issue
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Before contacting them, items GetHuman-basilnev may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-basilnev's own words
My Facebook account was hacked. I tried to log back in and the email address is no longer associated with my account. I can retrieve the account with phone number but I'm no longer able to log in because someone has changed the password. My name is Basil Nevill. The new user changed the name to ilyas Tom. I have the old login information, but I am not able to receive email from that email account. I need to recover account and change the email address associated with the account.
GetHuman-basilnev did not yet indicate what Facebook should do to make this right.
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