I have the * way authentication on my Facebook and I have it set to send me the SMS cod...

GetHuman-eddie_tr's customer service issue with Facebook from February 2019

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The issue in GetHuman-eddie_tr's own words
I have the * way authentication on my Facebook and I have it set to send me the SMS code to log in, but I lost my phone. I then purchased a new phone and activated it on the same exact number, and now when I try to log in it won't send me the authentication code. It says I'll receive a code shortly but never comes. I've been trying this for days now and its very frustrating. I have also filled out the form with an uploaded version of my ID and all that and haven't heard anything back and still can't get into my account. The name on the account is Eddie Trumble
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Facebook

Customer service issue
Reported by GetHuman-eddie_tr
Feb 7th, 2019 - 4 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
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GetHuman-eddie_tr started working on this issue
Feb 7th 2:54pm