I cannot get into my original facebook page.

GetHuman2152117's customer service issue with Facebook from February 2019

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The issue in GetHuman2152117's own words
I am to get back into page ... I am attempting to sign into my Facebook account and since my phone * has changed I cannot receive the code to reset my password. It is literally impossible to do get in. **So tried to create a new account hoping my old account would pop up and that didn't work. I went facebookidentify and that didn't work. **Note also a sandra ibarra is coming under my phone * witch I don't understand. I would her deleted from phone * and my new account deleted and keep my existing account open. **So far not an easy task. please help.
This is especially frustrating because the process is not easy.
delete the accounts the sandra iBarra account and my new account that didn't want to set up
*-* years
I went to the help and followed instructions
I have an issue with Facebook too
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my messager and facebook page
Customer service issue
Reported by GetHuman2152117
Feb 7th, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 323850 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman2152117 started working on this issue
Feb 7th 3:25am