Facebook account hacked & unable to recover

GetHuman2151779's customer service issue with Facebook from February 2019

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Help with my Facebook issue
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GetHuman2151779's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2151779 will want to follow the link below to head to their help center. We will check on GetHuman2151779 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman2151779 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2151779's own words
My Facebook account was hacked earlier this evening & I no longer have control of my account. I have tried resetting my password, but it prompts me to enter a code that is supposed to be sent to my cell phone & never is. I also tried to submit another form of identity for verification (picture of government issued ID), but nothing happened when i clicked done. I have also tried the “Ask Your Trusted Contacts for ****”, but you required codes from all * contacts - * of the contacts passed away unexpectedly * months ago & the other * contacts never received a code.
I want to regain access to my Facebook account with resetting my password
I have an issue with Facebook too
How GetHuman2151779 fixed the problem
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Facebook

Customer service issue
Reported by GetHuman2151779
Feb 7th, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 323783 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2151779 started working on this issue
Feb 7th 2:06am