I'm trying to recover account Christopher McKeone. I got a new phone today and accident...

GetHuman2151445's customer service issue with Facebook from February 2019

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GetHuman2151445's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2151445 will want to follow the link below to head to their help center. We will check on GetHuman2151445 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2151445's own words
I'm trying to recover account Christopher McKeone. I got a new phone today and accidentally started an account as chris mckeone which I cannot delete. I've been a member since **** as Christopher McKeone. Email *****@***.com is no longer valid to recover changed password. C*****@***.com is good. Please help. I can access on my desk top but not my new phone. It keeps going to new acvount. Even though I've deleted it. Please help.
GetHuman2151445 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2151445
Feb 7th, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 323717 others
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Timeline
GetHuman2151445 started working on this issue
Feb 7th 1:00am