My name is Christopher Hoover, and I am a Communications Network Analyst in Information...

GetHuman2148629's customer service issue with Facebook from February 2019

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The issue in GetHuman2148629's own words
Help a newly-reconstituted student organization at my university reclaim access to their old Facebook Community page. ... My name is Christopher Hoover, and I am a Communications Network Analyst in Information Technology at the University of South Dakota. One of our official student organizations, the ASL Club, has recently reorganized after a long haitus. Nobody now affiliated with the Club has access to its Facebook Community Page from *-* years ago, https:**www.facebook.com*pg*USD-ASL-Club-****************community*?ref*page*internal**The Club's advisor has reached out to the Club's president from that time, who also has been unable to recall the credentials to get into the page and return control of it to the Club.**I may be reached using the email below, or at ***-***-****. If there is any possibility of getting through to someone at Facebook and getting control of this group handed over to its current leadership, any help in achieving that would be greatly appreciated. If necessary, I would be able to work together with any representative of Facebook and our own support staff to provide sufficient documentation of the status of the Club's current officers and advisor, and that they are authorized to make use of the Club's already existing Facebook Community.***Chris Hoover*ITS Operations Team*The University of South Dakota
This isn't just some random thing, it's an official university group, and there isn't a way for even larger institutions like ours to get any reaction or feedback or accountability out of Facebook.
The desired solution would be for Facebook to give control of this now-unmanaged Community over to the successor of the Club that first created it.
At least ** years on FB.
Tried finding any means of actually contacting Facebook, and looked for solutions suggested on some help pages that no longer are part of Facebook's interface, like an "Is This My Business" or "This Is My Business" link that apparently has since been removed from Community pages.
I have an issue with Facebook too
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Facebook
Customer service issue
Reported by GetHuman2148629
Feb 6th, 2019 - 4 mons ago
I have an issue with Facebook too
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Seen by 14 customers so far
Similar issue to 323285 others
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GetHuman2148629 started working on this issue
Feb 6th 7:04pm