My name is Christopher Hoover, and I am a Communications Network Analyst in Information...

GetHuman2148629's customer service issue with Facebook from February 2019

323285 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman2148629's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2148629 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2148629's own words
Help a newly-reconstituted student organization at my university reclaim access to their old Facebook Community page. ... My name is Christopher Hoover, and I am a Communications Network Analyst in Information Technology at the University of South Dakota. One of our official student organizations, the ASL Club, has recently reorganized after a long haitus. Nobody now affiliated with the Club has access to its Facebook Community Page from *-* years ago, https:***pg*USD-ASL-Club-****************community*?ref*page*internal**The Club's advisor has reached out to the Club's president from that time, who also has been unable to recall the credentials to get into the page and return control of it to the Club.**I may be reached using the email below, or at ***-***-****. If there is any possibility of getting through to someone at Facebook and getting control of this group handed over to its current leadership, any help in achieving that would be greatly appreciated. If necessary, I would be able to work together with any representative of Facebook and our own support staff to provide sufficient documentation of the status of the Club's current officers and advisor, and that they are authorized to make use of the Club's already existing Facebook Community.***Chris Hoover*ITS Operations Team*The University of South Dakota
This isn't just some random thing, it's an official university group, and there isn't a way for even larger institutions like ours to get any reaction or feedback or accountability out of Facebook.
The desired solution would be for Facebook to give control of this now-unmanaged Community over to the successor of the Club that first created it.
At least ** years on FB.
Tried finding any means of actually contacting Facebook, and looked for solutions suggested on some help pages that no longer are part of Facebook's interface, like an "Is This My Business" or "This Is My Business" link that apparently has since been removed from Community pages.
I have an issue with Facebook too
How GetHuman2148629 fixed the problem
We are waiting for GetHuman2148629 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2148629 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2148629
Feb 6th, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 14 customers so far
Similar issue to 323285 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2148629 started working on this issue
Feb 6th 7:04pm