My daughter changed my password on my computer. A few days later you locked my site. I...

GetHuman2145388's customer service issue with Facebook from February 2019

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The issue in GetHuman2145388's own words
My daughter changed my password on my computer. A few days later you locked my site. I couldn't recall my original password as I've had Facebook for sometime. You blocked my original page and I couldn't get all my friends back who are mostly family and people I know. If you loose my husband's pics it would be a trama as he just past away a few months ago. I can understand you not wanting live phone calls but this way isn't helpful to me as eighty three. What is going on with you because you locked it again yesterday. My son tried to get me and they worry when I don't answer for a time. Can you get this fixed? The e-mailed I had was Rosemary Robbins @frontier.com. Or you can call me. I know you have my number.
GetHuman2145388 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2145388
Feb 6th, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 322779 others
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Timeline
GetHuman2145388 started working on this issue
Feb 6th 11:50am