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GetHuman-jpman's customer service issue with Facebook from February 2019

14 views | 317190 similar | 0 following
Help with my Facebook issue
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GetHuman-jpman's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jpman will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jpman can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-jpman's own words
Repost part of something as a meme ... So essentially, I was unfairly muted for * days, but let me explain in great detail because your account services will not let me do this.** I primarily use my account for friends, entertainment, and business. I was sharing a post to "haha thats almost the *** number", a group where people get value out of the novelty of a number of likes*share, etc. almost being **. I screen capped a post from "I'm leabing this group" that fit this bill. When I did this, I neglected to realize the original post was fairly hateful in nature. Again, I just noticed the number of comments being almost **. But instead of warning me of this hateful nature of the post I didn't write or even read, your system decided to mute me. Instead of issuing a warning, instead of having the post deleted, no, you just mute my account. I tried to appeal this and get my account back since I need it for certain business purposes, but nobody responded. So now I'm coming to a separate site (gethuman.com) to try to get someone to give me my account back, since I was unfairly muted. **So thank you for reading, whoever reads this, and please use your head when reviewing my situation, it's not hard to see this was an honest mistake.
I didn't read the post, and if I did I wouldn't have posted it.
I want my account umuted at once.
I've been on Facebook for years and I've only been muted once.
I tried to appeal the issue using Facebook's own system but that failed.
How GetHuman-jpman fixed the problem

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Customer service issue
Reported by GetHuman-jpman
Feb 1st, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 317190 others
0 customers following this

Timeline

GetHuman-jpman started working on this issue
Feb 1st, 2019 4:20pm

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