my identity has been stolen on here by *****@***.com and you locked me out of my accou...

GetHuman2078062's customer service issue with Facebook from February 2019

10 views | 316577 similar | 0 following
Help with my Facebook issue
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GetHuman2078062's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2078062 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2078062 can let us know if they help or not.
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Before contacting them, items GetHuman2078062 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2078062's own words
my identity has been stolen on here by *****@***.com and you locked me out of my account I tried numerous times to get help from you because you falsely accused me of the using someone else identify which it was mine either fix it or I'm gonna SUE you for letting them use my identity when I sent you valid proof of verification it's mine. I sent id's of driving license and social security and high school diploma and countless pictures of me I can verify my home address *** nw locust street Oakgrove Mo ***** USA and my email addresses are timfox***@yahoo. com and *****@***.com I want this fixed I have been using this account for a long time and then all of a sudden I'm disabled because you say it isn't me this person or hacker to use my identity I am gonna alert the media and news papers and the local authorities in this matter because you're allowing someone to continue using my identity I'm through with you and your company stupid ****. if it isn't in order before tomorrow sometime and I get a formal apology from you because you falsely accused me of the using someone else identify which it was mine. I'm going to go and alert all sources. I'm very upset that you don't even listen to people who tell you the info. and show proof. I am not kidding about it I will do it if my account isn't in order by * pm central standard time. and I making a formal complaint to fcc and better business bureau. I'm sorry you're leaving me no choice here because you are allowing someone to continue using my identity. Tim Fox Oakgrove Mo phone number *******i** and **********

GetHuman2078062 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman2078062
Feb 1st, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 316577 others
0 customers following this

Timeline

GetHuman2078062 started working on this issue
Feb 1st, 2019 4:02am