I recently made a new facebook account because I just started my own brand so I wanted...

GetHuman2086897's customer service issue with Facebook from January 2019

9 views | 316291 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2086897 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2086897 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2086897's own words
I recently made a new facebook account because I just started my own brand so I wanted to create a brand*business page to post on and also to link to my Instagram account that I made for my brand. After Creating it I went through and disabled all the friends viewing and finding so that I could keep the account fully private from people I know until I am ready to launch the brand and business* however, I was quickly shut down when I received message*popup saying that I had to submit a photo of myself to prove I was not a robot. After this, I took a quick self and uploaded it where asked and submitted the form thing. to which I was greeted by this message.** "You Can't Use Facebook Right Now*We're reviewing the photo you sent us.*We're always looking out for your security, so until then you won't be able to use Facebook."**I was sort of in a sense of urgency to get all these accounts up and running so I can launch my business fully all at once as soon as possible but now I can't. In addition, I used the same name that I used on a past facebook account that got disabled because they couldn't verify my identity which was most likely because I never added any personal information and literally never used the account. Because of this, I worry that my new business account won't be given back to me which would be terrible because I have my new business email hooked up to it. On top of this, I never had a chance to upload a profile photo or anything so I'm not sure if the selfie of myself will help have them give me my account back.**Basically, this is a terrible situation that I have made worse because of past mistakes that I assumed were fixed and now I am really stressed because I really need this account for my business as it uses the business email I just bought. I really hope you and Facebook can help me get my account back as there is nothing fraudulent about the way I have signed up or anything. All the information is completely legit and I don't understand why my account is under review and currently disabled. Please help me.

GetHuman2086897 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman2086897
Jan 31st, 2019 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 316291 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman2086897 started working on this issue
Jan 31st, 2019 10:55pm

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