Good evening*Im from Iraq-Kurdistan-Erbil*I have a facebook account since ******Ebo Sho...

GetHuman-eboshow's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-eboshow will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-eboshow can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-eboshow's own words
Good evening*Im from Iraq-Kurdistan-Erbil*I have a facebook account since ******Ebo Show my username**Followed by *** people. *Lived in Slemani, Sulaymaniah, Iraq*And (Haryad Haryad, Yusuf Khald, Rashad Mamand, Hawre Karim and Bewar Fatah) and more are my friends in facebook.*I have pictures of there profiles. **i had no problems. *But later * weeks ago someone hacked my account and i couldnt access it, i tried to recover my account but it was too late cause he changed the password, i tried to speak with him with my friends account, i tried and he answered me, he is threatn me by posting a photo of me with my girl friend, which is in our culture its not accepted, he told me to send him a internet card which is expensive infront of that he will give my account back, but i was afraid i told myself what is the confidence that he will give my account back, i disagreed, then he posted my photo with my girl friend, i was afraid that my girl friends family see the picture and be angry with me, i told my friends to report my account immediatly, and from there my account is disabled, also i cant reach my Instagram account cause was linked to my facebook account, i want to help me to get back my account its my personal account i have all my friends we have good chats together i love having facebook with my account.*Thank you facebook for reading my case*I have everything to prove that this account is mine, with profile picture and pictures of my friends username and account. *I already sent my passport photo and my username to facebook*I wish to help me to get back my account. *Thank you.

GetHuman-eboshow did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-eboshow
Jan 31st, 2019 - 2 years ago
Not resolved
Seen by 28 customers so far
Similar issue to 316179 others
0 customers following this

Timeline

GetHuman-eboshow started working on this issue
Jan 31st, 2019 9:15pm

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