Hi there*From several days my account (Basenzi Rmeity) was hacked I contacted Facebook...

GetHuman-soemega's customer service issue with Facebook from January 2019

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-soemega's own words
Hi there*From several days my account (Basenzi Rmeity) was hacked I contacted Facebook and I sent them photo for my ID and they asked for a new email and they sent me an email to ( *****@***.com) informing that my identity has been confirmed and that I should click on the link to reset my password, I tried that but when trying to reset it a massage appears sayin that (you have tried several times, try again later) that is happening since * days from now, I sent the agent an email stating that this my be happening because the hacker has changed the old email of my account with an email that he*she owns, and that he*she maybe using automated boot to keep trying resetting my password and preventing me from resetting it through this way, i asked the agent to try to delete the email that the hacker put which starts by (f) and ends by (h) with gmail domain, in that way the process of automatically trying to reset the password by the hacker will stop and then I will be able to retrieve my account, in addition I still have access to the mobile number associated with the account, maybe I should state that my account is no longer published on Facebook so the hacker maybe deactivated it or due to friends reports after my account was hacked, so we need to act fast before losing my account permanently.*Waiting for your reply*Regards

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Facebook

Customer service issue
Reported by GetHuman-soemega
Jan 31st, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 315982 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-soemega started working on this issue
Jan 31st, 2019 7:01pm

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