Hi there*From several days my account (Basenzi Rmeity) was hacked I contacted Facebook...

GetHuman-soemega's customer service issue with Facebook from January 2019

5 views | 315982 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-soemega's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-soemega's own words
Hi there*From several days my account (Basenzi Rmeity) was hacked I contacted Facebook and I sent them photo for my ID and they asked for a new email and they sent me an email to ( *****@***.com) informing that my identity has been confirmed and that I should click on the link to reset my password, I tried that but when trying to reset it a massage appears sayin that (you have tried several times, try again later) that is happening since * days from now, I sent the agent an email stating that this my be happening because the hacker has changed the old email of my account with an email that he*she owns, and that he*she maybe using automated boot to keep trying resetting my password and preventing me from resetting it through this way, i asked the agent to try to delete the email that the hacker put which starts by (f) and ends by (h) with gmail domain, in that way the process of automatically trying to reset the password by the hacker will stop and then I will be able to retrieve my account, in addition I still have access to the mobile number associated with the account, maybe I should state that my account is no longer published on Facebook so the hacker maybe deactivated it or due to friends reports after my account was hacked, so we need to act fast before losing my account permanently.*Waiting for your reply*Regards

GetHuman-soemega did not yet indicate what Facebook should do to make this right.

How GetHuman-soemega fixed the problem

We are waiting for GetHuman-soemega to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-soemega fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-soemega
Jan 31st, 2019 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 315982 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-soemega started working on this issue
Jan 31st, 2019 7:01pm

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians