My account got logged into from an unrecognised location and device. I followed the ste...

GetHuman2047364's customer service issue with Facebook from January 2019

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The issue in GetHuman2047364's own words
My account got logged into from an unrecognised location and device. I followed the steps to secure my account and this included changing my password. Once my password was changed I went onto my app to log in again, it said I would get a code to verify my login however I never received the code. I followed some steps from the support section of the Facebook website however when I sent my driving licence as ID I received an email saying it was an invalid form of ID. I think this may have happened as my driving licence has David as my name instead of Dave, like my account. I now need help to recover my profile as I have no access to it
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Facebook

Customer service issue
Reported by GetHuman2047364
Jan 27th, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 308995 others
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GetHuman2047364 started working on this issue
Jan 27th 1:40am