My account got logged into from an unrecognised location and device. I followed the ste...
GetHuman2047364's customer service issue with Facebook from January 2019
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Before contacting them, items GetHuman2047364 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2047364's own words
My account got logged into from an unrecognised location and device. I followed the steps to secure my account and this included changing my password. Once my password was changed I went onto my app to log in again, it said I would get a code to verify my login however I never received the code. I followed some steps from the support section of the Facebook website however when I sent my driving licence as ID I received an email saying it was an invalid form of ID. I think this may have happened as my driving licence has David as my name instead of Dave, like my account. I now need help to recover my profile as I have no access to it
GetHuman2047364 did not yet indicate what Facebook should do to make this right.
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