I have a * year old daughter who has a laptop. She only ever goes on the Internet to r...

GetHuman2045079's customer service issue with Facebook from January 2019

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The issue in GetHuman2045079's own words
I have a * year old daughter who has a laptop. She only ever goes on the Internet to require information regarding animals etc. She has an email address but only ever emails myself or her grandmother. She came to me today very concerned as she has received emails which indicates that she has a Facebook account. She obviously has never set up an account with you and wouldn't know how to. The emails were saying that she had new messages and notifications from Facebook, when I clicked on the emails myself the messages were very inappropriate and really quite disgusting. The Facebook profile is in my daughters name and spelt the same as her name is spelt. The profile picture is of a woman in her twenties but like I said she would not know how to set up a Facebook account. It is obvious someone is using my daughters email address. The worrying thing though is that myself and my husband have been subject to online harassment for the last * years from an exfriend and her husband. They have made up fake accounts before and also fake Facebook messenger messages pretending that these messages were sent from my husband. The police have been involved but we were advised previously to get in touch with Facebook. Could you please assist us in this matter. This *has really concerned me now.
GetHuman2045079 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2045079
Jan 26th, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 308584 others
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Timeline
GetHuman2045079 started working on this issue
Jan 26th 6:07pm