I tried logging into my account last night yet was locked out after attempting my passw...
GetHuman-zanebpel's customer service issue with Facebook from January 2019
Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-zanebpel's own words
I tried logging into my account last night yet was locked out after attempting my password too many times. Since this is a new device I hadn't signed into before, I was asked to either send a verification code to the phone number on my account or ask some friends for help. The number on my account doesn't match my current mobile phone as I am currently travelling usuing a different SIM card. The next option was to ask three friends from a list of five to visit Facebook.com*recover to receive a * digit code they would give me so that I can unlock my account. Since I am away from home, I dont have an easy way of contacting people simply by phoning them or talking in person, I usually just used Facebook for that. Therein the problem lies. However, I have a friend I'm with at the moment who was able to contact a mutual friend on that list of * people and explain to them how to help my situation. Unfortunately, only two of the * friends on that list were actuslly given a code when visiting that Facebook.com*recover website when I needed three. I followed the directions exactly yet that system clearly doesn't work! Finally when I checked back, a third option presented itself which was to upload a photo ID of myself. I will not do that, I will not give away personal data from a government issued document just to unlock my Facebook account when an email to my account should have been enough to reset my password in the first place. This is ridiculous and I would like my account unlocked immediately. I am only willing to go so far yet it seems as if I was corraled into giving away my photo ID. I repeat, I will NOT be uploading any documents.
GetHuman-zanebpel did not yet indicate what Facebook should do to make this right.
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